Shipping and Returns
Welcome to our shipping and returns policy page. Please review the below information to find answers to any of your questions regarding our policies.
Shipping Services
Oak Yarn provides the below shipping services. Please note not all services are available for each product type and all delivery time frames are estimates. Actual delivery time frames may vary due to weather, service delays, holidays etc.
Free shipping is available for apparel only on orders within the Poland (Rzeczpospolita Polska) that have an after-discount subtotal value of 300 PLN (Zloty) or more through UPS Shipping only.
UPS Standard domestic Services (PL)
In order to maintain the highest quality of service, We guarantee delivery within 3 working days after order
UPS International Services
in order to maintain the highest quality of service We guarantee delivery within 5 to 10 working days after order throughout Europe depending on origin and destination
Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise only. All merchandise must be unworn and unwashed and in the same condition received within:
10 days of purchase for PL orders
20 days of purchase for Europe orders during Holiday sales
60 days of purchase for all international orders
If you believe your item falls under one of the above reasons please contact info@oakyarn.com within ten (10) days of receipt of the item. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.
Exchanges must be made for like apparel of equal or lesser value. If the requested item for exchange is out of stock, the customer will be contacted via email. However, if there is no response within three (3) business days, the exchange will be processed as a return.
If you purchase new items to replace a return ahead of time, please provide your Order Number for validation.
We do not accept worn or washed merchandise. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense.
All return shipping charges are the responsibility of the customer unless Oak Yarn was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. Oak Yarn will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed.
All orders have a 3-5 day processing time frame depending on the products in the order.
Return shipping adress:
OAK YARN Obornicka 29/78, 02-953 Warszawa, Poland
OAK YARN is part of:
STUDIO IMPRESS Marta Trojanowska
Kleszczowa 41/14, 02-485 Warszawa, Poland
NIP 5272464331
REGON 141151764
Zarejestrowana przez Prezydent miasta stołecznego Warszawy
E-MAIL: info@oakyarn.com